Delivery Policy – Church Pharmacy UK

1. Our Delivery Service

At Church Pharmacy UK, we understand the importance of receiving your order safely and on time. We aim to provide a clear and straightforward delivery experience, with transparent information about processing, dispatch and delivery arrangements.

This policy explains how orders are handled and what customers can expect after placing an order through our website.

2. Order Processing

Orders are processed in accordance with our operating procedures and applicable UK requirements.

Before dispatch, we may need to verify order details, payment information and any applicable prescription or clinical assessment requirements.

Orders involving prescription medicines will only proceed when the relevant legal and professional requirements have been met. Processing times may vary depending on the nature of the order and any checks required.

3. Delivery Times

Estimated delivery times depend on the delivery service selected, the destination and when an order is approved for dispatch.

Any available delivery options and estimated timeframes will be displayed at checkout or communicated through our customer support channels.

Please note that estimated delivery times are not guaranteed unless we explicitly confirm otherwise. Delays may occur because of circumstances beyond our control, including courier disruption, severe weather or public holidays.

4. Delivery Charges

Applicable delivery charges will be displayed before you complete your purchase.

Charges may vary depending on the delivery method, destination and order requirements. Please review the delivery information at checkout before submitting your order.

We will communicate any applicable additional charges before proceeding where required.

5. Order Confirmation and Tracking

After placing an order, you should receive an order confirmation using the contact details provided at checkout.

Where tracking is available, tracking information will be provided once the order has been dispatched.

Please check your email, including your spam or junk folder, for order updates. If you have not received confirmation or need assistance, contact our customer support team through our Contact Us page.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please check your name, address, postcode and contact details carefully before completing checkout. Incorrect or incomplete information may result in delays or failed delivery attempts.

If you need to change your delivery address, contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or dispatched.

7. Missed or Delayed Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us with your order reference.

We will review the available order and tracking information and explain the next steps.

If a courier cannot complete delivery, further arrangements may depend on the courier’s procedures and the nature of the order. Medicines requiring special handling or delivery arrangements may be subject to additional requirements.

8. Damaged, Missing or Incorrect Orders

Please contact us promptly if your parcel arrives damaged, an item is missing or you receive an incorrect item.

Include your order reference and a description of the issue so that we can investigate and advise you on the appropriate next steps.

For medicine-related concerns, do not use a product if its packaging or integrity appears compromised. Contact us or an appropriate healthcare professional for guidance.

9. Prescription Medicines and Delivery

Prescription medicines are subject to additional legal and professional requirements. Where applicable, the necessary prescription, clinical assessment and other checks must be completed before an order can be supplied.

Delivery arrangements must comply with relevant UK requirements and any applicable restrictions for the medicine concerned.

Placing an order does not guarantee that a prescription medicine will be supplied if the necessary requirements have not been satisfied.

10. Contact Us

If you have questions about delivery, dispatch or an existing order, please visit our Contact Us page for our verified contact details.

When contacting us, include your order reference where possible so that we can identify your enquiry more efficiently.

Church Pharmacy UK
We aim to make delivery information clear, transparent and easy to understand.

Policy Updates

We may update this Delivery Policy when our services or applicable requirements change. Any revised version will be published on this page with an updated revision date.